Support Module

Invite us onto your computer for support purposes

Occasionally, it may be necessary for one of our technicians to log into your computer remotely, to help you fix an issue. For us to do so, some software needs to be running on your computer (powered by RustDesk).

This will only ever happen when we're speaking with you - on the phone, Zoom, etc. At that time, please click on one of the buttons below, then download and run the program when prompted. This software does not get installed permanently on your computer - it only runs when you need us to connect to your computer. When the program is closed, we no longer have access.

Please click one of the buttons below when instructed to by our staff...

Windows

Alternate link: RustDesk - Public server Do not click this link unless instructed to by Virtual Creations

Mac

Step 1: Download one of the following (but don't run it yet)...

(x86-64):

Mac (ARM64):

Step 2: To automatically configure the app to allow us to connect to your Mac, open your Mac's Terminal app, copy the entire command block below, paste it in, and press Enter:

mkdir -p ~/Library/Application/"Support"/com.carriez.rustdesk/ && echo 'id-server = "server2.virtualcreations.com.au"' > ~/Library/Application/"Support"/com.carriez.rustdesk/RustDesk2.toml && echo 'key = "rHwjg0Wogw+C8cwWOLNuPVDpndKOVPFutdbSYLw7fWk="' >> ~/Library/Application/"Support"/com.carriez.rustdesk/RustDesk2.toml

Step 3: Run the file that you just downloaded (double-click it).

Note that we no longer use TeamViewer for this purpose. This software is called RustDesk - far superior.