Your complete website solution provider
Based in Australia, Virtual Creations offers website development, web hosting, domain name registration and 24/7 friendly support.

Latest News                 RSS RSS feed for Virtual Creations News

26 Jul 2016 · Virtual Creations office reopens after holidays
Virtual Creations holidays are now over, and the office has reopened. more...

2 Jun 2016 · Virtual Creations office now closed for holidays
The Virtual Creations offices is now closed for holidays until Tuesday July 26th more...

19 Dec 2015 · Christmas office hours
The Virtual Creations office will be closed over the Christmas break. more...

2 Nov 2015 · Server upgrade: PHP 5.6
The version of PHP on all our servers will be upgraded on December 10th 2015. PHP will be upgraded from version 5.4 to 5.6. If you have developed your own website, and it uses PHP, please check that it is compatible. more...

More news...

Support


We know that websites and email can be critical to your business's continued smooth operation,
so we provide 24-hour support, 7 days a week.
 

Support options

Support Area

Our dedicated support area is here:  billing.virtualcreations.com.au.  Visit our support area to...
  • Open a support ticket to get your problems solved or questions answered
  • Read knowledgebase articles on how to get the most out of your hosting account or deal with common problems

Contact Support

If you have a technical issue with your website, domain name or hosting account, please feel free to contact us anytime, day or night:

Hosting Account Information

For technical details and help about setting up and maintaining your self-managed hosting account, please visit our Hosting Account Information page.
 

Server Status

The current status (updated every hour) of all our servers can be found on our Server Status page.
For the current status of your website, please enter your domain name:  www.
 

Invite our support technicians onto your computer

Occasionally it is necessary to get an expert to log onto your computer and diagnose whatever problem you're experiencing.  Virtual Creations uses a small program that you can download to your (Windows) computer that when you run it (no installation required) will allow one of our technicians to log into your computer across the Internet.
  1. Click the button to the right
  2. This will automatically start a download of our support module (a version of TeamViewer). The system will automatically detect whether your system is Windows or Mac and download the appropriate version
  3. Select the "Save" option to save the program to your computer's desktop
  4. Locate the program on your desktop (it's called TeamViewerQS_en-....) and run it (double-click on it).  Accept any security warnings and run the program anyway.
  5. If we're not already on the phone with you, telephone us and read out to our support technician the ID displayed in the program
  6. Sit back and watch us as we solve your problem for you!

If you ever need us to help you again in the future, simply repeat steps 3 to 5.

Retrieve your password

Have you forgotten your username and/or password to your hosting account's cPanel (Control Panel), FTP account or default (catch-all) email account?  If so, please enter your domain name and your username and password will be sent to the email address we have on file for you:  www.