Your complete website solution provider
Based in Australia, Virtual Creations offers website development, web hosting, domain name registration and 24/7 friendly support.

Latest News                 RSS RSS feed for Virtual Creations News

8 Aug 2014 · Wordpress attacks, and new security policy
 more...

4 Aug 2014 · Virtual Creations can now accept credit card payments
Virtual Creations is pleased to announce that we now have credit card payment facilities. more...

7 Jul 2014 · Hosting Price Increases
The time has come to increase the prices for our website hosting products. This is the first time we have ever done this, since we launched these products back in 2004. more...

26 Feb 2014 · WordPress Security Bulletin - Follow-up
Follow-up to our previous bulletin more...

More news...

Support


We know that websites and email can be critical to your business's continued smooth operation,
so we provide 24-hour support, 7 days a week.
 

Support options

Support Area

Our dedicated support area is here:  billing.virtualcreations.com.au.  Visit our support area to...
  • Open a support ticket to get your problems solved or questions answered
  • Read knowledgebase articles on how to get the most out of your hosting account or deal with common problems

Contact Support

If you have a technical issue with your website, domain name or hosting account, please feel free to contact us anytime, day or night:

Hosting Account Information

For technical details and help about setting up and maintaining your self-managed hosting account, please visit our Hosting Account Information page.
 

Server Status

The current status (updated every hour) of all our servers can be found on our Server Status page.
For the current status of your website, please enter your domain name:  www.
 

Invite our support technicians onto your computer

Occasionally it is necessary to get an expert to log onto your computer and diagnose whatever problem you're experiencing.  Virtual Creations uses a small program that you can download to your (Windows) computer that when you run it (no installation required) will allow one of our technicians to log into your computer across the Internet.
  1. Download the program (a version of TeamViewer) for Windows or Mac
  2. Select the "Save" option to save the program to your computer's desktop
  3. Locate the program on your desktop (it's called VirtualCreationsSupport) and run it (double-click on it).  Accept any security warnings and run the program anyway.
  4. Telephone us and read out to our support technician the ID and password displayed in the program
  5. Sit back and watch us as we solve your problem for you!

If you ever need us to help you again in the future, simply repeat steps 3 to 5.

Retrieve your password

Have you forgotten your username and/or password to your hosting account's cPanel (Control Panel), FTP account or default (catch-all) email account?  If so, please enter your domain name and your username and password will be sent to the email address we have on file for you:  www.